Refund and Returns Policy

Effective Date: November 24, 2024

At AyshaCart.com, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help. This Refund and Returns Policy outlines the terms and conditions for returns, exchanges, and refunds.

1. Returns

You have 7 days from the date of delivery to return an item, provided it meets the following conditions:

  • The item is unused, unwashed, and in its original condition.
  • The item is in its original packaging with all tags and labels intact.
  • A valid proof of purchase (e.g., invoice or order number) is provided.

Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (e.g., food, flowers, etc.)
  • Digital products and gift cards
  • Items marked as “Final Sale”
  • Custom or personalized products

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed within 5-7 business days. The refund will be issued using the original payment method (e.g., bKash, card payment).
  • Rejected Refunds: If rejected, we will notify you of the reason, and the item will be sent back to you.

3. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us within 48 hours of receiving the item at ayshacarts@gmail.com or 01827091487.

4. Return Shipping

  • Customers are responsible for the cost of return shipping unless the item received was defective or incorrect.
  • For defective or incorrect items, we will provide a prepaid shipping label.

5. Refund for bKash Payments

For purchases made through bKash, refunds will be processed directly to your bKash number. Please allow 5-7 business days for the refund to reflect in your account.

6. How to Initiate a Return or Refund

To start a return, refund, or exchange, please contact us with the following details:

  • Order number
  • Description of the issue (e.g., defective, wrong item, etc.)
  • Photo evidence (if applicable)

You can reach us via:

7. Updates to This Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with the “Effective Date” updated.

If you have any questions, feel free to contact us at ayshacarts@gmail.com or 01827091487.

By purchasing from AyshaCart.com, you agree to this Refund and Returns Policy.